shipping & returns

NATIONAL ORDERS
For national shipments within The Netherlands all orders will be shipped with PostNL. Stock items will be shipped within 1-7 business days. You will receive an email with Track & Trace information after your order has been shipped, so you can follow your order until it reaches your doorstep.

INTERNATIONAL ORDERS
For international shipments, there may be duties and taxes incurred on your shipment that you will be responsible for. 053grillz does not have any control over these fees and cannot advise as to what the costs will be, as they vary from country to country. For more information, please contact your local customs office. Also, please note we can’t be held responsible for any delays, damage or loss once the package has left our workshop and is transferred to our carrier.

Although we and our courier partners strive to meet these listed delivery times, no right may be derived from it. Please note Covid-19 may impact these times. If you have questions about the shipping of your order, please send an email to [email protected] stating your order number, and we’ll get back to you as soon as possible.

 

We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

RETURNS
Make sure you request your return within fourteen (14) days of the purchase date. All returned items must be in new, unworn, unused and undamaged condition, with all original tags and labels attached in its original packaging. You’ll also need the receipt or proof of purchase. The shipping costs of a return are your own responsibility.

It is important to know 053grillz is entitled to refuse to accept a returned article or to send it back to the customer if the article appears to have been used, no longer carries the original labels, or reveals damage caused by the customer, or if the customer does not comply with the instructions for returning the article given by 053grillz.

Items that will be returned or exchanged must be sent to:

053grillz
Walstraat 18b-c
7511GH, Enschede
The Netherlands

DAMAGES AND ISSUES
You’ll have two months of warranty from the date of purchase.  Within these two months we will repair your item for free if it’s any error caused by us. Please contact [email protected] and include in the email your name, order number and a picture of the damage. 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.

If the item has been damaged by the customer there will be a charge for this service. Please contact [email protected] and we will give a calculation regarding the repair costs.

We don’t give warranty for:
– complaints caused by misuse of the parts and/or jewelry;
– natural wear and tear;
– stains caused by beauty products such as perfume, foundation and facial cream.